Of course! We’ve partnered with Affirm, Shop Pay, and PayPal to make owning your dream piece of jewelry easier than ever. With flexible payment plans, you can enjoy your new piece now and pay over time. Simply select your preferred payment option at checkout to get started.

Your bank may have temporarily declined the transaction as a precaution to protect you from potential fraud. Because we are an online luxury retailer, it’s not uncommon for banks to flag purchases for additional verification. Simply give your bank a quick call to let them know you approve the transaction, and you should be able to complete your purchase without any issues when you try again.

We want you to feel completely confident and happy with your purchase. Please review the following policies before placing your order.

As part of our commitment to sustainability and thoughtful craftsmanship, the majority of our fine jewelry collection is created using a made-to-order model, allowing us to reduce waste and ensure each piece is crafted with care.

Bespoke & custom pieces are final sale and cannot be returned or exchanged.

Personalized, engraved, and discontinued or sale items are final sale and cannot be returned or exchanged.

Made to order items: If for any reason you are not completely satisfied with your purchase, you may request an exchange within 7 business days of receiving your order. Eligible items may be exchanged for store credit or for another piece of equal or lesser value.

In stock orders (domestic): If for any reason you are not completely satisfied with your purchase, in-stock items may be returned within 5 business days of the delivery date for a refund, less the cost of round-trip shipping. You may also return or exchange items for store credit within 10 business days of delivery, less the value of round-trip shipping. Once the item is received, our team will carefully inspect the piece to determine eligibility for a full refund. Depending on the condition of the returned item, a restocking fee of up to 20% may apply - for example, if the piece shows signs of wear or damage.

***If an in-stock piece has been sized/re-sized for you (or otherwise altered), it is ineligible for a refund and will instead be issued as store credit, less shipping costs.

To start your return, please email us with your order info at tsmfinejewelry@gmail.com

We do not accept returns, exchanges, or resizing requests for international orders.

We’ll do our best to accommodate your request. Please email us at tsmfinejewelry@gmail.com with your order number within 24 hours of purchase, and our team will be happy to assist you.

If your order has not yet shipped, we will do our best to accommodate your request. Please contact us at tsmfinejewelry@gmail.com, and our team will be happy to assist you.

In Stock/Ready To Ship: please allow 1-2 days for processing + shipping time.

Bespoke & Custom Work: please allow 6-8 weeks for production + shipping time.

We offer complimentary 2-day shipping on all domestic orders. Overnight shipping is available for $50.

Orders placed on weekends or holidays will be processed the next business day. We do not deliver on weekends or holidays.

Once your order has shipped, you will receive a shipping confirmation email with your tracking number so you can follow your package every step of the way. If you have a Shop Pay account, you can also view detailed tracking updates directly within the Shop Pay app for added convenience.

Yes! Please send us an email to start an international order.

Prices and shipping fees for international orders do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country. TSM Fine Jewelry is not responsible for these fees, nor for customs-related delivery delays. If the customer refuses delivery due to government-required costs from the destination country, incurred costs to return the package to sender are the responsibility of the purchaser. The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.

Yes. All packages are shipped fully insured and require a signature upon delivery to ensure your jewelry arrives safely and securely.

Please note that TSM Fine Jewelry is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier. We recommend ensuring someone is available to sign for the package at the time of delivery.

Yes! We’d love to meet you. If your order has not yet shipped, please email us at tsmfinejewelry@gmail.com to request in-store pickup, and our team will be happy to assist you in arranging it.

“Made to Order” means your piece is crafted especially for you based on the metal color, finish, and size you select. Each item is thoughtfully made by our artisans according to your chosen specifications. Please allow 4-6 weeks for production before shipping.

“Ready to Ship” items are currently in stock and available for immediate purchase. Please allow 1-2 business days for order processing, in addition to 2-day shipping time once your order has been dispatched.

Of course. Bespoke and fully custom pieces are what we love most. If you can dream it, we can help bring it to life. Our team would be delighted to collaborate with you to create a one-of-a-kind design, thoughtfully crafted with the TSM touch.

If you’re unable to be sized in person, either with us or at a jeweler local to you, we’re happy to help. Our team can guide you through alternative sizing options to ensure the best possible fit for your piece. Please reach out to us at tsmfinejewelry@gmail.com, and we’ll be glad to assist you.

We’re happy to help with resizing to ensure your piece fits perfectly. Engagement rings purchased at full price include one complimentary resizing within the first 30 days of purchase.

After this period, resizing services typically range from $50-$150 plus shipping, depending on the metal type and the size adjustment required.

To begin the resizing process, please contact us at tsmfinejewelry@gmail.com, and our team will be happy to assist you.

No. Formal appraisals are written by a licensed third-party appraiser. In most cases, our Record of Purchase document provides all the information needed to obtain jewelry insurance. It also serves as our guarantee that the piece you purchased matches its written description, materials, and specifications.

We recommend working with an insurance provider that specializes in jewelry, such as Jewelers Mutual, to ensure your piece is properly protected.

Obtaining coverage is typically a simple process that involves completing a short application and providing documentation, such as a detailed Record of Purchase or a formal appraisal, that outlines the specific characteristics and value of your item.

All of our pieces are shipped with a Record of Purchase, and when available, a laboratory report for the center stone will also be included. These documents generally provide the necessary details required to secure jewelry insurance.

Proper care is essential to maintaining the beauty and longevity of your fine jewelry. We recommend storing your pieces in a designated jewelry box or pouch when not in use to help prevent scratches and damage. For best care, remove your jewelry before sleeping, exercising, or engaging in activities that may expose it to impact or unnecessary wear. With mindful care, your pieces can remain beautiful for years to come.

We proudly stand behind the quality and craftsmanship of our pieces and hope they are treasured and enjoyed for a lifetime. That said, all fine jewelry should be worn with care to help preserve its beauty and longevity.

Within the first year of purchase, we will gladly cover the cost of repairs related to manufacturing defects, including issues such as side stone replacements, broken prongs, clasps, or similar concerns, provided the damage was not caused by normal wear and tear, excessive force, or neglect. In any repair situation, our jewelers will carefully evaluate the piece to determine the cause of the issue. If damage is determined to be the result of excessive wear, accidental damage, or improper care, repair fees may apply.

Please note that center stones are not covered against loss. For additional protection and peace of mind, especially for higher-value purchases, we strongly recommend obtaining jewelry insurance through a trusted provider such as Jewelers Mutual.

If you ever have questions about the care or condition of your piece, our team is always happy to assist.

We are happy to assist with repairs for any TSM Fine Jewelry piece purchased directly through our retail location or online shop.

Even after the first year, we are pleased to offer repair services for any TSM Fine Jewelry piece for a reasonable fee. Our team will carefully evaluate the item and provide guidance on the best path forward.

To begin the repair process, please email tsmfinejewelry@gmail.com with a photo of your piece and a brief description of the requested repair, and our team will be happy to assist you.

TSM Fine Jewelry fine and bridal pieces are thoughtfully handcrafted in the United States. We work closely with skilled bench jewelers in the Sarasota County area, as well as trusted partners in the New York City Jewelry District, allowing us to combine expert craftsmanship with generations of jewelry-making tradition.

A small portion of our curated essentials, such as tennis necklaces, bracelets, and chains, are produced abroad by trusted vendors who ensure their diamonds are ethically sourced and crafted under fair and safe labor conditions.

Yes. Our bridal and fine jewelry collections are crafted in solid 14K and 18K gold, available in yellow, rose, and white gold. We use only solid precious metals to ensure the quality, durability, and longevity of each piece.

Platinum is also available upon request for select designs.

We work exclusively with trusted diamond suppliers who comply with the Kimberley Process, ensuring that all of our diamonds are conflict-free and responsibly sourced. The Kimberley Process is an international certification system established to prevent the trade of conflict diamonds and to promote transparency throughout the global diamond supply chain. You can learn more about this initiative at www.kimberleyprocess.com.

In addition, we also offer lab-grown diamonds sourced from reputable partners who uphold strict ethical and environmental standards. These diamonds provide a beautiful, responsible alternative while delivering the same brilliance, quality, and durability as natural diamonds.