We recommend finalizing the design of your custom piece about 10 weeks before you need it in hand. This ensures that our master bench jewelers have enough time to create your piece by hand. If your deadline is tighter than this, please reach out to us at tsmfinejewelry@gmail.com and we will do our best to accommodate.

Although we love to meet you all in person, we also love to serve those who aren't located in Florida. Working with us remotely is the same process as it is in person, the only difference is that you will be viewing your diamonds via HD photos and videos. We love to work with customers from all over and see our products make their away around the world.

All of our diamonds suppliers are compliant with the Kimberley Process and only provide conflict free diamonds. We offer both naturally mined and lab grown diamonds.

Did you inherit a diamond that's been passed down for generations and want to have it reset or reworked in to a new piece? We love to work on these special projects and welcome the use of personal stones.

Once you select a diamond, we ask for a 50% deposit within 48 hours. This secures your stone and allows production to begin. Your diamond is NOT secured until this deposit is made. Payment can be made via debit/credit, ACH, wire transfer or check. We also have financing options available. The remaining 50% is due before the completed piece ships.

Our bespoke process and consulting are complimentary. We do not charge any fees for these services as we want the best experience for every customer.

We highly recommend insuring your bespoke and custom pieces. Jeweler's Mutual offers stand alone jewelry policies. There are also options like adding a rider to your home owners insurance. We will provide an appraisal with your bespoke piece to use for insurance purposes.

We offer a lifetime warranty on all of our bespoke bridal pieces. This warranty includes any quality issues that arise from a manufacturing defect, such as loose diamonds, loose prongs, or missing pavé stones. This warranty does not cover issues caused by normal wear and tear, such as scratches, dents, misshapen bands, or cracked stones. Lost or stolen pieces are not covered under this warranty.
Please note that any work performed on our pieces by anyone outside of TSM Fine Jewelry will void this warranty.

Some of our fine jewelry products have customization options while others do not. Don't worry, if the product you want doesn't have a custom option, we can create a fully custom piece just for you. Please email tsmfinejewelry@gmail.com for inquiries.

Due to the made to order nature of most of our products, we are unable to amend orders once they have been placed. We apologize for this inconvenience. To avoid any issues, our team is here to help you with any questions before placing your order.

We strongly recommend ensuring that you know your correct size before ordering.

• Rings: We have ring sizers available to size yourself at home. But, it is best to be sized by a professional if possible.
• Bracelets: Visit our jewelry size chart to ensure you're measuring correctly.

We do offer complimentary ring resizing on our ready to ship pieces.
Please note that eternity bands are unable to be resized.

Fine jewelry orders can be paid with debit/credit, paypal, shop pay, etc. Financing options are available through shop pay, paypal, affirm, and sezzle.

We offer a one-year limited warranty on all fine jewelry purchases within the United States. Within the first year of purchase, TSM Fine Jewelry will correct any manufacturing or quality-related defects at no cost to the customer. For any damages deemed normal wear and tear or that fall outside of the warranty period, a fee will be determined by one of our master bench jewelers. Once a fee is determined, we will contact you with the jeweler’s assessment and pricing to repair the item. After the one-year period has passed, TSM Fine Jewelry will happily assist with any repairs at a fee plus tax and shipping.
Please note that any work performed on our pieces by anyone outside of TSM Fine Jewelry will void this warranty.

The warranty includes any quality issues that arise from manufacturing defects, including: loose diamonds, loose prongs, missing pavé stones, broken clasps, and broken chain. This warranty does not cover issues caused by normal wear and tear, such as scratches, dents, misshapen bands, cleaning/polishing mishapes, or scratched/cracked stones. Lost or stolen pieces are not covered under this warranty.

Please check the product page for production time associated with your item. In stock items ship within 5 business days. Once your order is packed and ready to ship, you will receive a shipping confirmation via email with tracking information. If you order both something in stock and something made to order, they will ship separately.

• Bespoke bridal orders: UPS or FedEx Standard Overnight Delivery
• Fine jewelry orders: UPS or Fedex Ground, UPS or FedEx 2-Day, or UPS or FedEx Standard Overnight Delivery for an additional fee.
• International orders: UPS or FedEx International

Please note that selecting overnight does not expedite production or processing time. All jewelry shipments require a signature upon delivery. Please know that this is due to the value of the product, and it is not something that we can waive. All shipments come fully insured. TSM Fine Jewelry cannot guarantee delivery dates and is not responsible for any shipping delays that may occur. We recommend choosing a delivery date that allows for at least a five-day buffer from when you are needing your package. Please double check your address at checkout – TSM Fine Jewelry will not be liable for addresses entered incorrectly.

If you’re unable to sign for your package, you can request a hold through the FedEx website to pick up your package at a local office. There will be three delivery attempts before the package is automatically help at a local FedEx location, or returned to TSM Fine Jewelry.
If you missed your delivery and your order was shipped back to us, please email us at tsmfinejewelry@gmail.com and we can reship your order. The purchaser is responsible for any fees associated with the return of a package to TSM Fine Jewelry after failed delivery attempts.

Prices and shipping fees for international orders do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country. TSM Fine Jewelry is not responsible for these fees, nor for customs-related delivery delays. If the customer refuses delivery due to government-required costs from the destination country, incurred costs to return the package to sender are the responsibility of the purchaser. The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.