RETURN POLICY SUMMARY
- Bridal, personalized pieces, custom orders, engravables, and sale items are all considered final sale.
- All final sale items will be clearly marked.
- You have 15 days from time of delivery to initiate a return or exchange. Only valid in the United States.
- Items that are eligible for return will be charged a 15% restocking fee if returning to original payment method or you may opt for the full amount to be returned via store credit.
- Please note that the initial shipping fees will not be reimbursed on any returns or exchanges, even if you choose store credit.
- All returns/exchanges must be shipped back in the original packaging with all tags attached. Please note that there is a $50 fee if not returned in the original condition with original packaging intact.
- Merchandise showing signs of wear, resizing, or damage in any way will not be accepted and will be returned to sender.
- Please contact tsmfinejewelry@gmail.com to start the return or exchange process.
RETURN WINDOW
- If within 15 days from the time of delivery you change your mind, we will issue you a refund minus a 15% restocking fee, or a store credit for the full amount. Original shipping fees will not be reimbursed on either method.
- We will issue you a return label to adhere to the outside of the box. Please package the piece carefully and in an appropriate size box.
- Once a return is initiated and the label is created, the package must be scanned by FedEx within 5 business days. Please note that we require items to be returned to us via our preferred shipping service so that they are insured and protected.
- Once we have received your item, we will issue the refund or store credit within 7 business days. Your item must be sent in the original packaging with all tags attached. If packaging is not intact, a $50 fee will incur.
EXCLUSIONS
- Bridal, personalized pieces, engravables, sale items, and select made to order pieces are final sale with no exceptions and will be clearly marked in their product descriptions.
- Orders sent back to us without approval are subject to additional fees and the order may be returned at the customer’s expense.
ELIGIBILITY/GUIDELINES
- To be eligible for either return or exchange, the item must be returned from within the United States.
- All items must be sent in the original packaging with all tags attached. If packaging is not intact, a $50 fee will occur.
SHIPPING OF RETURNS
- All returns must be sent via the return label issued to you by us. This ensures that the appropriate address and insurance is on the package.
- If another label is used, TSM Fine Jewelry is not liable for loss, damage, or theft of package.